Terms and conditions

Conditions

Even in Syracuse the city tax is in force: equal to € 1.50 per person per day is applied to the first 4 days of stay (children under 13 and over 80 years excluded); This tax is not included in the apartment rates.
The prices on our site are inclusive of VAT (10%), and all the services that we offer such as: bed linen supplied and towels, cleaning at the beginning and at the end of the stay, all utilities (electricity, water, wi-fi connection), use of the equipment present in the common laundry room (washer-dryer, microwave).
The minimum stay is 3 nights.
Upon arrival at our Apartments will be given a set of keys, any request for a further set of keys is subject to availability and a payment of € 50.00 will be applied

EXTRA SERVICES BOOKED

Any extra services are payable on booking and are not included in the apartment rates.
On request we organize sightseeing tours, boat trips and excursions to Syracuse and throughout Sicily.
In addition, upon customer request, arise the following services: transfer to / from Catania airport and train station / bus of Syracuse; Transportation to seaside resorts and nature; car / motorcycle / bike; reservation and purchase tickets for theater performances and exhibitions; weekly passes for the municipal car parks.
Any extra cleaning during the stay must be agreed before arrival and their cost is variable.

BOOKING TERMS

To complete the reservation must be sent by bank transfer or PayPal / Credit Card the amount of the first night.
Upon check-in you will be paid the remaining sum of the stay.
Calipso Apartments Ortigia will issue tax receipt (or invoice if requested) .

Cancellation Policy

In case of cancellation 7 days before the date of check-in, the entire deposit paid will be returned.
In case of cancellation after this deadline (6 days before the rental start date) the deposit will be retained.

CHECK-IN CHECK-OUT

Check-in: 15.30 / 20.00 (for special needs please contact us).
Check-Out: 11.00.
The day of check in the guest must sign the “Rental Agreement” where are indicated all legal notices required by law or the provisions concerning the responsibilities of the Guest and Structure.

Damage to property

Any damage to the structure will be evaluated by the staff of the facility to the presence of the host,
The assessment of any damage will be brief and indicative, but still subject to further expert judgment for obvious major damage as structural, in that case the guests will have to cover in full the damage caused.
If there is any damage before the end of the stay, the customer is required to promptly notify us in order to repair the damage or defect in time (if any), and reduce costs in the face of a friendly mediation.

Transparency

Calispo Apartments Ortigia  ensure the transparency of tariffs and advertised facilities for each apartment.
For stays more than 7 days Calipso Apartments Ortigia will be happy to plan special rates.
For monthly stays please arrange in advance with us to avoid the application of the weekly rate rather than monthly.

Car Hire, Transfers to / from the airport, excursions, restaurants are not edited, but the structure of companies that operate independently of the structure and for this reason is not liable for any damage caused to / by them.
Calipso Apartments Ortigia can recommend but not require the use of the services listed above.